Frequently Asked Questions
If you can't find an answer to your question below, contact Customer Service at support@smartgridtoday.com or call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) Monday-Friday, 9:00 AM - 5:00 PM Eastern US time. Questions about your account: Questions about purchasing from us: Questions about free trials/sample issues:
Questions about copyright:
Questions about email delivery: Questions about audio conferences - live, CD and on-demand:
Questions about advertising and partnerships: Questions about the discussion forums:
Questions about the RSS feed:
Questions about our privacy policy:
Questions about editorial content:
[back to top]
Questions about your account: What is my username/password? If you've lost (or did not receive) your 'welcome new subscriber' email or if you've forgotten your username or password, you can use the lost password feature on the login page to receive an automatic email message (sent to your originally registered email address) with your log-in information. Still not working? We can help -- call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) during business hours and contact Customer Service for assistance or send an email to support@smartgridtoday.com.
How do I renew? To renew, call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or use our secure online renewal form. When does my subscription expire? To find out when your subscription expires, login to your account, click on "Change your account details," enter your password and your expiration date will be listed at the very bottom of the page under "Change account status." How do I change my contact information, including email address and password? To update your contact information, login to your account, click on "Change your account details," enter your password, update your information and click "Apply changes."
Can I view my payment history online?
To view credit card payments online, login to your account and click on "View transaction history." For questions regarding payments made by check, please contact Customer Service at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or support@smartgridtoday.com. Can I get a list of users on my bulk subscription?
To view and update the list of users on your bulk subscription, please contact Customer Service at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or support@smartgridtoday.com.
How do I add a user to a bulk subscription?
To add a user to your bulk subscription and get a pro-rated price quote, please call Sales at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or sales@smartgridtoday.com. How do I cancel my subscription? To cancel your subscription, login to your account, click on "Change your account details," enter your password, change "Your account status" at the bottom of the page to "Cancel account" and click "Apply changes."
How do I unlock my account?
To protect our content from copyright infringement and subscribers from the civil or even criminal liability it could impose, our system is designed to suspend any account where more than one person signs on using the same username and password. When this happens, MMI Inc. is notified and your account is locked for 24 hours. To remove the lockout sooner, please send your request to support@smartgridtoday.com.
The second type of lockout occurs when a subscriber tries to login with an invalid username/password six times in a row. When this happens the lock is stored in your web browser and can be removed by deleting your cache. For instructions, please contact us at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or support@smartgridtoday.com. [back to top]
Questions about purchasing from us: How do I subscribe? To subscribe, call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or use our secure online subscription form. What should I expect when I subscribe? Once you've submitted your order, you'll receive immediate access to Smart Grid Today's subscriber-only website using your preferred username and password. Your first issue and receipt will arrive by email within one hour of subscribing (if ordering by phone or fax, please allow one business day). What is your refund policy, 100% satisfaction guarantee? Everything you buy from MMI Inc. is covered by our 100% risk-free, money-back guarantee. If you feel that a particular purchase is not worth more than you paid for it, you'll get a full refund. All we ask is that you send a letter, signed by the subscriber, with your reason for cancellation to support@smartgridtoday.com, 301-769-6917 (fax) or MMI Inc., 4908 Hornbeam Drive, Rockville, MD 20853-1475 USA. If you've registered for an audio conference and are not able to attend for any reason, an audio CD of the event will be available at no extra charge. Do you have group discounts? Yes, group and bulk discounts are available if you wish to purchase two or more copies of Smart Grid Today or three or more registrations to an audio conference. Contact Sales at sales@smartgridtoday.com including any pertinent details and they'll contact you to explain the relevant discount information. Do you offer discounts to students or not-for-profit organizations? No, we do not offer discounts to students or not-for-profit organizations as single customers. Can I be invoiced? Yes, you can be invoiced. Simply call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) and say "invoice me," send your details to support@smartgridtoday.com or submit, fax or mail an order form and we'll get an invoice to you right away. What payment methods do you accept? We accept Visa, MasterCard, Discover, American Express, checks, invoices and wire transfers. How do I get a receipt? If you've purchased a product online with a credit card, you should receive a receipt automatically by email within a few minutes of submitting your order. Otherwise, please call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to support@smartgridtoday.com with your details and we'll get a receipt to you right away. Do I have to pay sales tax? Unless your organization is tax exempt, Maryland customers pay a 6% sales tax on subscriptions, CD and on-demand audio conference recordings. You do not pay sales tax on live audio conference registrations. Who do I make a check out to? If paying by a check, please make it payable to MMI Inc. and mail to: MMI Inc., 4908 Hornbeam Drive, Rockville, MD 20853-1475 USA. Where do I send my payment? Please send payment to MMI Inc., 4908 Hornbeam Drive, Rockville, MD 20853-1475 USA. What is your federal tax ID number? Our federal tax ID number is 26-4293956. What do the letters MMI Inc. stand for? Modern Markets Intelligence, Inc. How do I make a wire transfer? To pay by wire transfer, please write to support@smartgridtoday.com or call +1-301-769-6903 (888-980-4446 toll-free in US & Canada). Is this a secure site?
Yes, our site is secure. We use a variety of security measures including encryption and authentication from Thawte to protect against the loss, misuse and alteration of your personal information. [back to top]
Questions about free trials/sample issues: How do I sign up for a free trial? To sign up for a free trial to Smart Grid Today, complete and submit a short sign-up form [[[INSERT LINK HERE]]], call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or email your contact information to support@smartgridtoday.com. What do I get with a free trial? A free trial includes email delivery of 10 issues of Smart Grid Today plus 14-day access to recent back issues and other subscriber-only online features and resources. Your first free issue and login information should arrive by email within a few minutes after submitting the sign-up form.
Will I be billed? You WILL NOT be billed unless you place an explicit order for a paid subscription to Smart Grid Today.
Is a credit card required? A credit card is NOT required since the trial is free.
What will you do with my email address? Your email address, like all our customer information, is kept private and is never shared with any other firm or entity. Occasionally we will send information about our products or our partners' products. We respect all "do not send" requests and commit to taking an email address off our send list and adding it to a "do not send" list that we maintain as a block against possible future reintroduction to our contact database. How do I cancel my free trial? To cancel your free trial, login to your account, click on "Change your account details," enter
your password, change "Your account status" at the bottom of the page to "Cancel account" and click "Apply changes." Can I get a free sample issue? Yes, you can get a sample issue. Send your request to support@smartgridtoday.com or call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) and we'll get a sample issue to your right away. [back to top]
Questions about copyright: Can I share Smart Grid Today? All editorial content found on this site, including content in the PDF issues, is protected by US copyright and international treaties and may not be copied or re-used without the express written permission of MMI Inc., which reserves all rights. The Copyright Act imposes liability of up to $150,000 per occurrence for such infringement. Do not share your logon passwords and user names. Our system is designed to detect this immediately and suspend any account where more than one person signs on using the same username and password. Do not reprint, republish, repost, forward by email or otherwise distribute or transmit content on this site or in the emails you receive from MMI Inc.. Downloading and copying and pasting is easy, but just because you may be able to do it doesn't mean it's legal. Unauthorized use of or copying of our content, trademarks and other proprietary material can subject you to civil or even criminal liability. MMI Inc. relies heavily on the honesty of its subscribers and others, as our business depends upon respect for copyright. Any information regarding unauthorized distribution or copying will be appreciated and may be appropriately compensated in our discretion. Deeply discounted, multiple-copy subscriptions and limited reprint arrangements are available upon request. Please contact us at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to sales@smartgridtoday.com for details. My company was mentioned in Smart Grid Today, can I reprint the story?
You may request, and will likely be granted, permission to reprint a story. As stated above, all editorial content found on this site, including content in the PDF issues, is protected by US copyright and international treaties and may not be copied or re-used without the express written permission of MMI Inc., which reserves all rights. To request permission to reprint an article or issue, please contact MMI Inc. at 888-980-4446 (888-980-4446) or write to support@smartgridtoday.com.
[back to top]
Questions about email delivery: I'm not receiving my subscription or free trial by email, what should I do? First, please visit the online archive to retrieve any missed issues. Second, call Customer Service at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to support@smartgridtoday.com to make sure your email address is on our distribution list. If so, please add (safe-list or white-list) the email address in the "From" line of your most recent Smart Grid Today. If you do not have a recent issue, white-list the following domains: "@smartgridtoday.com" and "@ms00.net" or IP addresses: 216.39.116.0/24. You may also need to provide this white-listing information to your ISP or IT department to ensure delivery of Smart Grid Today. Please don't hesitate to have your IT department or ISP contact us directly. We'll be happy to work with them to troubleshoot the problem. Did you publish today's issue of Smart Grid Today? Smart Grid Today is published every business day except for the following: Dec 25 - Jan 1, Jan 15, Feb 19, May 28, July 5, Sept 3, Oct 8, Nov 12, Thanksgiving Day and the day after. How is Smart Grid Today delivered? Smart Grid Today is delivered by email and it's uploaded to the website in both PDF and HTML format each business day. It is also available by email in plain text format upon request. To download the PDF issues and to view complete stories, an active username and password is required. How do I download, view or print PDF files? PDF files require Adobe Acrobat Reader 5.0 or higher to view. The latest version of Acrobat Reader may be downloaded free from http://www.smartgridtoday.com/adobe. How do I unsubscribe from your distribution list? The quickest, most reliable way to unsubscribe from our distribution list is by clicking the unsubscribe link that's provided at the bottom of every email we send. You can also call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to support@smartgridtoday.com and provide the email address in the "To" field of the email you got from us. [back to top]
Questions about audio conferences - live, CD and on-demand: Why attend a Smart Grid Today audio conference? Smart Grid Today's audio conferences are an easy, interactive and cost effective way for your entire team to hear and participate in insightful discussions with thought leaders in our industry. How do your audio conferences work? First, call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) to register. Then watch for the dial-in instructions to arrive by email one week before the live event. After you've gathered your team around a speakerphone, dial the number provided, give the live operator the name of the registrant and listen to the panelist's presentations. A Q&A period will follow when you can ask questions concerning your specific needs. Instructions will be provided during the audio conference. Will there be handouts? In most cases handouts are provided. If they are, you will receive the handouts with your dial-in instructions one week before the live event. Can I patch more than one phone into the call?
No. Your registration entitles you to ONE telephone connection at ONE physical location. Any transmission, retransmission or republishing of the audio portion of this conference is strictly prohibited. This prohibition includes patching more than one phone into the call or making the call available to any second location through a conference call. You can have unlimited attendance in one room with a speakerphone. Discounts are available for additional locations in your organization. Call +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to support@smartgridtoday.com for a discount schedule. How does the audio download work? Purchasing and listening to Smart Grid Today's past audio conferences on demand is easy and convenient. All you need is an MP3 player, such as Real Player or Windows Media player, to listen to the audio files (if you don't have the software, click the links to download and install them). Within minutes of submitting your order, you should receive an email confirmation with a link to the audio file and detailed instructions. Does the recording include the Q&A session? Yes, the recording includes the Q&A session.
When will I get my recording?
For domestic orders we ship via US Priority Mail (2-5 business days in transit) for $10 and international orders are shipped via Priority Mail International (3-10 business days in transit) for $20. Audio recording downloads are emailed within 1 business day. Your audio CD recording will be shipped out to you within 2 business days. How much is your shipping and handling? For domestic orders we ship via US Priority Mail (2-5 business days in transit) for $10 and international orders are shipped via Priority Mail International (3-10 business days in transit) for $20. How can I get my CD sooner?
We'll be happy to get your CD to you sooner. All we ask is that you pay the shipping cost - we don't make a cent on it. To calculate the cost, contact us at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or support@smartgridtoday.com. [back to top]
Questions about advertising and partnerships:
How can I become a partner? To become a partner, send your request and partnership idea to Sales at sales@smartgridtoday.com or call +1-301-769-6903 (888-980-4446 toll-free in US & Canada). Do you provide paid advertising in Smart Grid Today or on your website? Our editorial views are beholden to no one therefore we do not accept paid advertising in Smart Grid Today or on our website. If you have a story you think our readers should know about, please contact the Editor at news@smartgridtoday.com or call +1-301-769-6903 (888-980-4446 toll-free in US & Canada). How do I get a media/press kit? We do not provide media/press kits. [back to top]
Questions about the discussion forums: What are Smart Grid Today's discussion forums? The discussion forums are provided as a way for subscribers to ask questions, seek opinions, offer advice and in general communicate with other subscribers. Do I have to subscribe to use the forums? Yes, you have to subscribe to use the forums. What are the policies regarding posting my comments? In order for the discussion forums to work, we ask that you follow these guidelines: - Do lead by example: nothing improves a forum more than posters who reason sharply, write well, and have some perspective about it all. Be one of them.
- Do not post commercial messages: this means don't use the discussion forums for self promotion.
- Don't violate poster privacy: don't reveal online private or personal information of another individual. If you are asked for a friend's email address, the best advice usually is to forward the request to the friend. He or she can then decide whether to respond.
- Do keep it clean: a difference of opinion between subscribers is acceptable but refrain from abusive attacks, engaging in senseless flame wars and using profane language.
- Do use common sense: if you read a post that sounds too good or strange to be true, it probably is.
- Do stay on topic: if you are going to reply to a post, make sure you are placing it in the correct area. Use the reply button below the original post.
- Don't spam: post your message once
- Don't play games: don't represent yourself as another person, create or use another screen name to avoid a revocation of posting privileges, misrepresent the site or your role in it, and don't misattribute a contribution you've made.
How do I search the forums? To search the discussion forum, follow this link.
[back to top]
Questions about the RSS feed: What is RSS and why would I want to use it? RSS is a form of XML that offers you the convenience of scanning the headlines from a variety of news websites in a news reader on your desktop or in your browser. Smart Grid Today's feed includes headlines, summaries and links back to our website for the full articles. What do I need to read your RSS feed? There are a number of ways to access RSS feeds. You can install a news reader that displays RSS feeds from the websites you select. Some popular news readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows) and NewsGator (Windows - integrates with Outlook). An alternative to downloading a dedicated news reader is to use a web-based news reader such as My Yahoo, Bloglines and Google Reader. How do I sign up for Smart Grid Today's RSS feed? To subscribe to our feed, click the orange RSS button below (or in the left navigation panel of this site) and follow the instructions, click and drag the button into your news reader, click the button and drag the URL of the RSS feed into your news reader or cut and paste the URL of the RSS feed into your news reader.
Do I need to subscribe to Smart Grid Today to get the feed? No, our RSS feed is free but you will need to subscribe to Smart Grid Today to access the full articles. [back to top]
Questions about our privacy policy: What is your privacy policy? To view our privacy policy, follow this link. How safe is my email address with MMI Inc.? All customer information is kept private and is never shared with another firm or entity. Occasionally MMI Inc. will send information about our products or partners' products to these email addresses. We respect all "do not send" requests and commit to taking an email address off our send list and adding it to a "do not send" list that we maintain as a block against possible future reintroduction to our contact database. [back to top]
Questions about editorial content: How do I ask the editor a question? Smart Grid Today Editor Sam Spencer is always interested in hearing your comments or questions. Please feel free to give him a call at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to news@smartgridtoday.com. How do I request a correction? Please send the correction to Smart Grid Today Editor Sam Spencer at news@smartgridtoday.com or call him at +1-301-769-6903 (888-980-4446 toll-free in US & Canada). Where should I send my press release? Please send press releases to Smart Grid Today Editor Sam Spencer at news@smartgridtoday.com. Please do not send press releases via fax or postal mail. Who should I talk to about a story idea? We welcome your story ideas . Please call Smart Grid Today Editor Sam Spencer at +1-301-769-6903 (888-980-4446 toll-free in US & Canada) or write to news@smartgridtoday.com with your suggestions. [back to top]
| 
Who We Are
